SimplyBook.me
Sync bookings and availability with SimplyBook.me
What It Does
Connects Callengo with SimplyBook.me to sync bookings and availability. When the AI agent confirms an appointment, a booking is created in SimplyBook.me. Callengo also reads SimplyBook.me availability to offer open time slots during calls. Ideal for service businesses using SimplyBook.me as their booking system.
Why Connect Callengo with SimplyBook.me
Connecting Callengo AI voice agents with SimplyBook.me eliminates manual data entry and ensures your calendar is always current after every AI phone call. Instead of copying call results between systems, the Callengo and SimplyBook.me integration handles it instantly.
When a Callengo AI agent completes a call — whether it's confirming an appointment, validating contact data, or qualifying a lead — the results flow directly into SimplyBook.me. This means your team always has the latest information without lifting a finger. No more stale data, missed updates, or manual reconciliation between systems.
Businesses using Callengo with SimplyBook.me report saving 15-20 hours per week on manual data entry and see a 40-60% improvement in data accuracy. The integration supports all three Callengo AI agents and works with your existing SimplyBook.me configuration — no changes to your current setup required.
How Callengo AI Voice Agents Work with SimplyBook.me
Here's the end-to-end flow when you use Callengo with SimplyBook.me:
- Import contacts — Upload contacts via CSV, Google Sheets, or sync from your existing tools.
- Configure your AI agent — Choose Data Validation, Appointment Confirmation, or Lead Qualification. Customize the call script and voice.
- Launch the campaign — Callengo's AI agents call your contacts automatically, handling conversations naturally.
- Automatic SimplyBook.me sync — Call results (outcomes, verified data, lead scores, appointment statuses) are pushed to SimplyBook.me in real time.
- Review and act — Your team sees updated records in SimplyBook.me immediately, ready to follow up on hot leads, confirmed appointments, or updated contacts.
The entire process is hands-off after initial setup. Callengo handles the calling, the conversation, the data extraction, and the SimplyBook.me sync. Your team focuses on the outcomes, not the process.
Step-by-Step Setup Instructions
- 1
Go to Settings > Integrations and click Connect next to SimplyBook.me.
- 2
Enter your SimplyBook.me company login, API key, and secret key (found in SimplyBook.me Settings > API).
- 3
Select which services and providers to sync with Callengo campaigns.
- 4
Map appointment types in Callengo to SimplyBook.me services.
- 5
Configure default booking settings: duration, buffer time, cancellation policy.
- 6
Enable 'Read availability' so the AI agent can offer open slots during calls.
- 7
Save and test by creating a sample booking through Callengo.
Synced Data Fields
- Booking: service, provider, date, time, duration
- Client: name, phone, email
- Booking status: confirmed, cancelled, rescheduled
- Availability: open time slots per service and provider
- Custom booking fields (mapped from Callengo contact fields)
- Booking confirmation number
- Notes attached to the booking
Plan Requirement
This integration is available on the Starter plan and above. View pricing
Common Use Cases
- Salons, spas, and wellness businesses confirming appointments with AI calling.
- Medical practices using SimplyBook.me for patient scheduling.
- Professional services firms (accountants, consultants) syncing call-confirmed meetings.
- Fitness studios confirming class bookings and managing cancellations.
Key Benefits of the Callengo + SimplyBook.me Integration
Zero Manual Data Entry
Call results sync to SimplyBook.me automatically after every AI call.
Real-Time Updates
Data flows in seconds, not hours. Your team always has the latest information.
No Code Required
Connect in minutes with guided setup. No developers or IT team needed.
Works With All 3 Agents
Data Validation, Appointment Confirmation, and Lead Qualification all sync with SimplyBook.me.
Limitations & Notes
- Requires SimplyBook.me Premium plan or above for API access.
- SimplyBook.me API rate limits: 100 requests per minute.
- Group bookings and recurring bookings are not supported. Only single bookings.
- Custom SimplyBook.me forms beyond basic fields require manual mapping.
- SimplyBook.me promotions, coupons, and membership features are not managed by Callengo.
Frequently Asked Questions
- How do I connect SimplyBook.me to Callengo?
- To connect SimplyBook.me, navigate to Settings > Integrations in your Callengo dashboard and click "Connect" next to SimplyBook.me. Go to Settings > Integrations and click Connect next to SimplyBook.me. The setup takes just a few minutes and requires no coding. Once connected, data syncs automatically after every AI call.
- What data syncs between Callengo and SimplyBook.me?
- Callengo syncs the following data with SimplyBook.me: Booking: service, provider, date, time, duration, Client: name, phone, email, Booking status: confirmed, cancelled, rescheduled, Availability: open time slots per service and provider, Custom booking fields (mapped from Callengo contact fields), and more. All data flows are automatic and happen in real time after each call completes. You can customize which fields sync in your integration settings.
- Which Callengo plan do I need for the SimplyBook.me integration?
- The SimplyBook.me integration is available on the Starter plan and above. You can start with a free trial that includes 15 minutes of AI calling to test the integration. No credit card required. If you need SimplyBook.me, choose the Starter plan ($99/mo) or higher.
- Can I use SimplyBook.me with all three Callengo AI agents?
- Yes, the SimplyBook.me integration works with all three Callengo AI agents: Data Validation (verify contact information), Appointment Confirmation (confirm, reschedule, or cancel appointments), and Lead Qualification (score leads using BANT framework). Each agent type syncs relevant data to SimplyBook.me based on call outcomes.
- Is the Callengo and SimplyBook.me integration secure?
- Yes. Callengo uses OAuth 2.0 or secure API key authentication to connect with SimplyBook.me. All data is encrypted in transit (TLS 1.2+) and at rest. Callengo is SOC 2 aligned, GDPR compliant, and follows TCPA regulations. You can revoke access to SimplyBook.me at any time from your dashboard.
- How long does it take to set up Callengo with SimplyBook.me?
- Most users connect Callengo with SimplyBook.me in under 5 minutes. The setup involves authenticating your SimplyBook.me account, mapping a few data fields, and running a test. No coding or IT involvement is required. Our step-by-step guide walks you through every click.
- What happens if the SimplyBook.me connection is lost?
- If the connection to SimplyBook.me is temporarily lost, Callengo queues all data locally and alerts you via email and dashboard notification. Once reconnected, all queued data syncs automatically. No call data is ever lost during disconnection periods. You can also manually trigger a resync from your dashboard.
- Can I customize which data Callengo sends to SimplyBook.me?
- Yes. Callengo's integration settings allow you to map specific data fields, choose which call outcomes trigger syncs, and configure filters. For example, you can choose to only sync "hot" lead scores to SimplyBook.me, or only create records when appointments are confirmed. Field mapping is fully customizable.
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